Saturday, February 4, 2012

Rude Recruiters - Best Practices for Customer Services - The Good and the Bad

The good news is jobs are returning. The bad news is the arrogance of our employers, employees and specifically recruiters. Friends and family share with me stories of horror in job seeking and the rudeness of recruiters must be stopped. The offenders are not the small family businesses, the offenders are corporate America - Fortune 100 and 500 companies. Hear these stories, share your own. Do recruiters have a right to be rude?

Recruiter - Chrysler

A business associate share with me a friend's son who applied to Chrysler in Belvidere, Illinois. The interview was February 2nd at 8:30 am. The recruiter was so rude this young man who is all of 22 years old was in tears! She abruptly told the candidate to "hurry up". The candidate stated he was trying the best that he could.

Now I realize the recruiter has allot of pressure to process dozens upon dozens of phone interviews but really was this necessary? Is this the customer service that America wishes to be known for? If manufacturing is returning, do we want it to return with arrogance?

Fortune 100 Company
It doesn't stop there, another client showed me an email response from a Fortune 100 company. I encouraged her to go home find the email and send a copy to media relations. She received an immediate response that detailed the email would be shared.

Kudos to Home Depot - Customer Exit Interview
Yet, within the world of retail, I was pleasantly surprised with an "exit" interview at my local Home Depot. What a refreshing point of view.

Would it be wonderful IF recruiters had a standard of excellence and customer service?

Google and Internet Changing the World
I wonder IF the reason Google is changing their search engine to include "comments" isn't to change the world. IF the actions of rude recruiters were exposed, would it end? I would hope so.

Take Nothing For Granted
I feel the world has been taught a lesson, as a CEO of a small specialty machine shop stated last night at a dinner party, we no longer take anything for granted and the recent success and turn around we will never "count upon and expect" ever again.

Hope for the World
I hope the Fortune 100 and 500 companies stand up and take notice and appreciate the plight of the unemployed. I hope the the future of the negotiations for unions are more a team effort to keep global competitiveness. I hope the paradigm of pensions change and responsibility is added to the equation. I hope medical now includes transparencies of pricing.  I hope the Internet instills a sense of pride in all customer service. And I continue to pray for the employment in the United States to be available to all. It is one of the greatest freedoms in the world and very scare today.


Monday, November 21, 2011

How to Understand Personal Finance When You Haven't a Clue

How to Understand Personal Finance When You Haven't a Clue

Preparing for a Job Interview via Work Readiness

Preparing for a Job Interview via Work Readiness

The Difference: Leader or Manager? How to Develop the Top Best Qualities of Leadership

The Difference: Leader or Manager? How to Develop the Top Best Qualities of Leadership

Specific Examples for Showcasing Temporary Employment On a Resume

Specific Examples for Showcasing Temporary Employment On a Resume

Careers in Criminology - A Top Career for 2010 - 2020

Careers in Criminology - A Top Career for 2010 - 2020

Cutting Energy Costs: How To Save Money On Heating Bills With Window Treatments

Cutting Energy Costs: How To Save Money On Heating Bills With Window Treatments

Save Time and Money With Online Bill Pay

Save Time and Money With Online Bill Pay

Volunteering as a Way to Introduce Teenage Children to World of Work

Volunteering as a Way to Introduce Teenage Children to World of Work

Cracking The Hidden Job Market for Your Next Job

Cracking The Hidden Job Market for Your Next Job

Madison WI Demographics

Madison WI Demographics

Personal Finance | Ratios You Must Know

Personal Finance | Ratios You Must Know

Personal Finance | Walmart - Shame On You and Allowing the Expensive Coin Sorter

Personal Finance | Walmart - Shame On You and Allowing the Expensive Coin Sorter

Personal Finance | Foreclosure Heat Map

Personal Finance | Foreclosure Heat Map

Economics and Personal Finance Balancing Needs and Demands Your Decision Matters Most

Economics and Personal Finance Balancing Needs and Demands Your Decision Matters Most

Welcome to My Personal Finance Blog 4 U

As a former CFO for over 20 years, I wanted to share some facts and key ratios that will help you and your family. Finance is a key item that everyone MUST understand. Learn the finance ratios you must know. Learn what services to avoid. Find out where to access the heat foreclosure maps for your home, your potential home. Manage your money - do not let the money manage you - learn how starting here.